/Institutions/Colorado-Technical-University/json/2024/CTU-Student-Handbook-local.json

/Institutions/Colorado-Technical-University/json/2024/CTU-Student-Handbook.json

CTU Student Handbook > Student Support Services > MyCampus Portal or Virtual Campus Technical Assistance

MyCampus Portal or Virtual Campus Technical Assistance

Campus

Each campus has a technical support/help desk team to assist with technical issues that may arise while utilizing the MyCampus Portal.

Virtual Campus

Technical Support is available 24 hours a day/7 days a week/ 365 days a year. Technical Support Contact Information:

• Phone: 1-866-813-1836, select the option for Technical Support

• E-mail: support@coloradotech.edu

• Live Chat: Click on the “live chat” link on the “support” page. Use the online chat features and receive answers to questions in real time.

• Online Ticket: Click on the “create ticket” link on the “support” page.

• Request help online by filling out a short form and submitting it to Technical Support; a representative will respond to the problem or request by updating the ticket and by phone or e-mail.

When contacting Technical Support, there are a few things to have ready that will help troubleshoot a problem:

1. Notes pertaining to what was being done or attempted when the error occurred;

2. Information regarding the error message that was received;

3. The student login account information and Student ID (when contacting by phone);

4. A valid phone number and e-mail address if connection is lost or there is a need to follow up with the problem.

It is helpful to retain the Incident/Ticket Number should additional follow up be needed.