General Information for Grievance Procedures
If the student fails to initiate any of the steps in this procedure within the required timeframe, then the student will be deemed to have accepted the decision or resolution last rendered or proposed by Colorado Technical University.
If the school fails to act within the timeframe described in this procedure, then the student may elect to forgo any further steps in the Student Grievance Procedure and choose to go directly to arbitration as provided in the student's Enrollment Agreement.
The time periods set forth in these procedures can be extended by mutual consent, in writing, of Colorado Technical University and the student.
General
This grievance procedure is designed to address problems promptly and without undue delay. In order to achieve that, the student must initiate Step 1 within ten (10) business days of the incident or circumstance(s) giving rise to the complaint, and must initiate each other Step within ten (10) business days after receiving a response or if more than twenty (20) business days have passed with no response. If the student fails to take any of the steps in this procedure within the required time frames, then the student will be deemed to have accepted the resolution last proposed by CTU. If the school fails to act within the time frames described in this procedure, then the student may elect to forgo any further steps in the grievance procedure and choose to go directly to arbitration as provided in the student's Enrollment Agreement. The time periods set forth in these procedures can be extended by mutual consent of CTU and the student.