IADR610 Workplace Mediation
Workplace mediation is an emerging specialty within the field of mediation. The high costs of workplace conflict are driving companies and regulatory agencies such as the EEOC to use mediation and other conflict resolution practices in the workplace. This course will begin with an overview of workplace conflict and the costs involved for companies, tips on how to handle difficult workplace behavior and a summary of informal and formal arbitration practices in the workplace. This will be followed by an exploration of mediation and its application to workplace conflict. The course will then cover the actual process of planning workplace mediation and moving through the mediation from start to finish. Students will then be asked to participate in a role play telephone mediation with two other students to apply the learning to a case study. The following weeks will cover the more common workplace mediation issues of civil rights, sexual harassment, and disability disputes. Special issues such as power and emotions along with cross-cultural and multi-party cases will be covered in the next week's material. The course will conclude with the emerging concept of appreciative inquiry and its application to workplace disputes and practical recommendations for beginning your mediation practice. Upon completing this course and earning a letter grade of C or higher, students will be given a certificate of completion in IADR Workplace Mediation.
Corequisite
None
Distribution
Business
Notes
This course is no longer offered.