EIS825 Information Technology Service Management
This course focuses on frameworks such as Information Technology Infrastructure Library (ITIL) and the concepts, practices and models that help manage IT services, development and operations. Several organizational models such as COBIT and ITIL are studied relative to their impact on the enterprise. Topics include service support, service delivery, security management, and infrastructure management. In addition, service strategy, service design, service transition, service operations, and continual service improvement are examined in detail as they pertain to ITIL and the enterprise.
Prerequisite
None
Corequisite
None
Distribution
Computer Science/Engineering/Information Technology
Notes
Available online only.